Services offered - but not limited to
Corporate PBX and contact/call center project assistance
Integration management of multi-system telephony platforms
Strategy planning for future voice technology
Integrity management of design/configuration
Creation of Call flow drawings – Visio
Custom Global dial plans
Disaster Recovery Planning
Building Relative Living Documents – for operational maintenance of telephony environment
Integrating new sites to existing telecom platforms
Migrating aging platforms to new voice technologies
Developing call flows for IVRs to include self service, backend data dips
Contact/call center integration with multiple systems and delivery methods
Developing best practices and processes around telecom related technologies
 
Skillset -  Hands on experience with the following
Telecom professional with corporate global customers
Integration specialist with vintage and packet switched voice delivery experience
ACD & IVR Call flow design to include ANI recognition, self-service and account number lookup generating display to agent (screen pops aka CTI)
Contact center migration to new platform
Disaster Recovery design and implementation
Creating User Acceptance Testing documentation
Managing multiple vendors, database integrity across globally integrated telephony platforms

Work performed based upon scope, schedule and budget. For more information, please fill in "Contact Me" request on contact page of this website.